Customer Service
Questions? Can't find what you were looking for? Please call us at 1-802-388-3177 or email us at info@froghollow.org.
Gift Certificates and Store Credits
If you have a Frog Hollow Gift Certificate or a Store Credit from one of our Galleries and would like to use it for your purchase, please contact us at 1-802-388-3177, or info@froghollow.org and allow one of our employees to help you with the transaction.
Security & Privacy
For your shopping security and protection, Frog Hollow's online gallery is secured using a Comodo Instant SSL Pro SSL certificate, which provides 128-bit encryption on your transactions.. When you enter your credit card number into the order form, it is transmitted across the Internet in a scrambled, or encrypted, form. It is decoded only when it gets to us for order processing.
The Frog Hollow Online Gallery offered via the Internet is meant to be a service to you. In order to provide you with the best products, information and quality customer service we record a variety of information from your visit to our site. Such as, your computer's domain name, information indicating which pages on our site you reviewed, and any search terms you used to find our site. We record this information in an effort to provide you with the best service we can as well as offer you the types of products you demand.
If you supply us with your postal address online, you may receive periodic mailing from us with information on new products and upcoming events. If you do not wish to receive such mailings, please let us know by sending us a message via email or postal mail or by calling us at 1-802-388-3177.
If you supply us with your telephone number online, you may be contacted from us with information regarding the orders you have placed online. We will not use the telephone to contact you with information regarding new products and services or upcoming events.
All information as noted above is kept in strict confidence for the sole purpose of improving our level of service and our products. Frog Hollow Vermont State Craft Association does not share this information with any other company or agency.